{"id":7944,"date":"2024-05-06T11:17:01","date_gmt":"2024-05-06T11:17:01","guid":{"rendered":"https:\/\/rts.tegn.pl\/?page_id=7944"},"modified":"2024-06-07T13:49:43","modified_gmt":"2024-06-07T13:49:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/roberttys.com\/fr\/faq","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1714994675642{padding-right: 25% !important;padding-bottom: 50px !important;}&#8221;][vc_column]<div class=\"edgtf-section-title-holder  \" >\n\t<div class=\"edgtf-st-inner\">\n\t\t\t\t\t\t\t<h1 class=\"edgtf-st-title\" >\n\t\t\t\t\u00c0 propos de la boutique\t\t\t<\/h1>\n\t\t\t\t\t\t\t<\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"edgtf-accordion-holder edgtf-ac-simple edgtf-ac-default  edgtf-accordion clearfix\">\n\t<h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">La boutique est-elle li\u00e9e \u00e0 l&#039;auteur?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">La boutique Robert Tys a \u00e9t\u00e9 cr\u00e9\u00e9e en tant que projet personnel de Robert Tys, dont l&#8217;objectif \u00e9tait de partager et de nouer des contacts avec les gens \u00e0 travers ses dessins.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Les paiements sont-ils s\u00e9curis\u00e9s?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">L&#8217;utilisation des paiements \u00e9lectroniques lors de vos achats en ligne est aussi s\u00fbre que l&#8217;utilisation des services bancaires en ligne. Les \u00e9tablissements de paiement qui interviennent dans le paiement des transactions sont souvent supervis\u00e9s par les m\u00eames institutions qui supervisent \u00e9galement les banques. <\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Combien de jours prend la livraison?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Les commandes sont normalement produites et exp\u00e9di\u00e9es en 1 \u00e0 2 jours ouvrables. La livraison au client prend g\u00e9n\u00e9ralement encore 3 \u00e0 6 jours ouvrables. En cas de demande \u00e9lev\u00e9e inhabituelle (pendant les jours f\u00e9ri\u00e9s, comme le Black Friday, No\u00ebl et le jour de l&#8217;An), les retards avec la compagnie maritime, pour les livraisons dans les zones rurales o\u00f9 le courrier n&#8217;est pas distribu\u00e9 quotidiennement, le d\u00e9lai de livraison peut \u00eatre l\u00e9g\u00e8rement plus long. Comme Robert Tys signe et num\u00e9rote personnellement les tableaux, en cas de d\u00e9placements, la livraison peut \u00eatre retard\u00e9e, nous vous informerons par e-mail.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Livrez-vous \u00e0 l&#039;\u00e9tranger?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Oui, nous exp\u00e9dions dans le monde entier. Dans le cas de l&#8217;Europe, en fonction du pays de destination, nous facturons un suppl\u00e9ment d&#8217;exp\u00e9dition qui appara\u00eet \u00e0 la caisse lors de vos achats, o\u00f9 le montant est visible avant d&#8217;effectuer le paiement. L&#8217;exp\u00e9dition hors Europe n\u00e9cessite un contact par e-mail.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Que puis-je faire si la pi\u00e8ce re\u00e7ue est endommag\u00e9e?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Si le colis est visiblement endommag\u00e9 lorsque vous le recevez, veuillez nous envoyer un e-mail avec une photo des dommages, et nous vous le renverrons. Le colis d\u00e9fectueux doit \u00eatre retourn\u00e9 au m\u00eame transporteur qui a livr\u00e9 le nouveau.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Comment sont exp\u00e9di\u00e9es les illustrations?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Dans un tube, car nous savons par exp\u00e9rience que c&#8217;est le moyen le plus s\u00fbr d&#8217;exp\u00e9dier. Dans la mesure du possible, nous les envoyons \u00e0 plat pour les originaux.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Comment se d\u00e9roule l&#039;impression graphique?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Toutes les impressions sont r\u00e9alis\u00e9es avec une haute qualit\u00e9 d&#8217;impression utilisant des encres pigment\u00e9es sur papier Fine Art William Turner, 100% coton, de couleur blanche. Les impressions sont r\u00e9alis\u00e9es dans le studio \u00e0 Puget sur Argens.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">La soci\u00e9t\u00e9 Robert Tys supervise tout le processus de production des illustrations.<\/span><\/p>\n<p><br style=\"font-weight: 400;\" \/>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Les illustrations sont-elles des \u0153uvres uniques?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Les illustrations sont des s\u00e9ries du m\u00eame travail. Nous avons des \u0153uvres en s\u00e9ries ouvertes (nombre d&#8217;exemplaires ind\u00e9termin\u00e9) ainsi que des s\u00e9ries limit\u00e9es, dans ce cas leur num\u00e9rotation est s\u00e9rialis\u00e9e sur chaque impression.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Par cons\u00e9quent, chaque exemplaire est une \u0153uvre unique. Les marques et num\u00e9ros de Robert Tys, tous sont sign\u00e9s \u00e0 la main au crayon.<\/span><\/p>\n<p><br style=\"font-weight: 400;\" \/>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Je souhaite passer une commande personnalis\u00e9e, est-ce possible?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Oui Veuillez \u00e9crire un e-mail avec tous les d\u00e9tails et votre num\u00e9ro de t\u00e9l\u00e9phone.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><h4 class=\"edgtf-accordion-title\">\n    <span class=\"edgtf-accordion-mark\">\n\t\t<span class=\"edgtf_icon_plus icon_plus\"><\/span>\n\t\t<span class=\"edgtf_icon_minus icon_minus-06\"><\/span>\n\t<\/span>\n\t<span class=\"edgtf-tab-title\">Existe-t-il des formats d&#039;image plus grands?<\/span>\n<\/h4>\n<div class=\"edgtf-accordion-content\">\n\t<div class=\"edgtf-accordion-content-inner\">\n\t\t[vc_column_text]<span style=\"font-weight: 400;\">Oui, il existe des formats d&#8217;impression plus grands. Pour obtenir un prix pour un format plus grand, veuillez nous contacter par e-mail avec tous les d\u00e9tails concernant le format d&#8217;impression et le num\u00e9ro de t\u00e9l\u00e9phone.<\/span>[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1714994675642{padding-right: 25% !important;padding-bottom: 50px !important;}&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7944","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Robert Tys | Mediterranean paintings<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/roberttys.com\/fr\/faq\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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